Learn how to find and hire the perfect domestic helper through our platform
Information about our subscription plans, payments, and refunds
Details about visa applications, processing times, and requirements
When hiring a domestic helper from the Philippines, the necessity of using an agency depends on the specific circumstances of the helper being employed.
To hire a domestic helper from the Philippines, the Filipino government mandates using an agency if:
Some exceptions may allow processing without an agency.
You can process a visa without an agency for a domestic helper in the following cases:
Employers can consult the Hong Kong Immigration Department for specific requirements and procedures when hiring domestic workers. Key documents for submission include:
Additional documents may be required by the domestic helper's consulate.
As an employer, you'll need photocopies of:
For documents under another person's name, provide proof of relationship (e.g., marriage or birth certificate). For helpers performing driving duties, you'll need the vehicle registration, valid motor license, and justification letter.
Domestic helpers must submit photocopies of:
For first-time workers in Hong Kong, an agency is required for visa processing, with additional documents as advised by the agency.
Hong Kong law grants helpers a full 24-hour rest period, and imposing restrictions like a curfew violates their rights.
Employers must provide "suitable accommodation" within their residence, as required by Clause 3 of the Standard Employment Contract (ID407).
If a domestic helper is caught living out:
Helpers risk:
Suitable accommodation ensures reasonable privacy for domestic helpers:
Note: A separate room is not required, but Hong Kong law mandates providing 'suitable accommodation' within your home.
Divide the interview into five parts, focusing on questions that help determine if the candidate's personality aligns well with your family.
Assess problem-solving and personality. Ask scenarios like:
Discuss their:
Outline:
Cover:
Allow time for them to ask questions, ensuring they feel comfortable with your family dynamic.
However, this does not apply if the helper leaves Hong Kong for personal reasons, such as visiting home.
Free medical treatment covers:
Employers are advised to get insurance with full medical and hospitalization coverage.
Employers must cover emergency dental treatment but may assist with regular care. Options include:
Feel free to adjust to your household needs!
Employers aren't legally required to pay for these holidays until after 3 months, though many choose to do so for convenience and better relationships.
Home leave, or vacation leave, is mandated by the Hong Kong Immigration Department, requiring domestic helpers to return to their home country for at least 7 days per employment contract to reconnect with their families.
Home leave applies to domestic helpers with locally processed visas in Hong Kong, including:
The Hong Kong Immigration Department offers two home leave options:
These expenses typically range from HK$2,000 to HK$5,000, depending on the location.
If home leave is unfulfilled before contract termination, the employer must provide:
Employers and domestic helpers can terminate contracts with one month's notice or a month's salary in lieu. Notice must be submitted to Immigration within seven days.
After termination, provide the following documents to your agency:
Proper management ensures compliance and professionalism. Reach out to your agency for support.
ESY.HK is a trusted matching website and licensed employment agency designed to assist you in hiring domestic helpers. Through our online platform, you can not only find a suitable helper but also have their visa application processed with ease.
Sign up on the ESY.HK platform to get started.
After signing up, choose a subscription plan from your account dashboard. Details of available plans can be found above.
Once payment is made, enjoy unlimited access to contact and interview domestic helpers within the timeframe of your subscription.
When you've found the ideal domestic helper, you can opt for our visa processing package (available exclusively for Filipino helpers).
For more detailed instructions, check out our user guides. If you have any questions, feel free to reach out to us. We're here to help!
Once you've successfully signed up, log into your account and click the "Upgrade to Premium" button (the orange box) on your dashboard. From there, select the plan that best suits your needs.
After completing your payment, your subscription will be activated for the chosen plan. This allows you to directly contact, chat with, and schedule interviews with domestic helpers through our platform.
If you no longer require the service or have already found a helper via our platform, you can cancel your subscription anytime. Simply go to the "Premium" section of your account, select "Options," and click "Cancel Renewals."
In general, visa applications for domestic helpers already residing in Hong Kong tend to be processed more quickly.
For helpers who are not currently in Hong Kong, you can opt for an "Overseas Visa," which requires around 3 months to complete the application process.
We would be delighted to assist you with processing your helper's visa application, even if she wasn't hired through our platform.
With over 10 years of agency experience in Hong Kong, ESY.HK successfully secures approval for workers' visa applications in most cases.
However, if a worker's visa application is unsuccessful, we offer complimentary 3-month access to the ESY.HK platform, allowing you to find a replacement through our services.
If the worker is unable to begin employment in Hong Kong due to circumstances such as death, medical failure, pre-arrival disappearance, or visa rejection by Hong Kong Immigration, you, as the legal employer, will be entitled to a 40% refund under our Agency Protection Policy.
If the application is withdrawn by you, the legal employer, a 25% refund will be issued according to the Agency Protection Policy. Please note that there is no guarantee period after deployment, and ESY.HK Ethical Service does not provide free replacements.
For cancellations by the employer after contract preparation and documentation, a 75% refund will be provided.
If an employer's application is declined by the relevant authorities, a 70% refund will be issued.
Need more personalized help? Book a 15-minute consultation with one of our experts.
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